Salesforce Project Manager

Responsibilities

Delivery Management

  • Industry Domain Knowledge in at least one vertical
  • Good to have experience with packaged applications and / or SaaS applications e.g. Salesforce, SIEBEL, SAP-CRM, MS Dynamics CRM etc.
  • Effectively balance and prioritize multiple projects concurrently
  • Strong Analytical/Problem solving skills
  • Good understanding of Project Financials and key levers that influence profitability
  • Manage delivery in multivendor environment
  • Proven track record of managing project deliverables on time, under budget and quality
  • Pro-active Risk and Escalation Management
  • Understand various delivery frameworks e.g. Agile, CRP, Waterfall and propose utilization of the same
  • Accountable for CSAT

Client Management

  • Strong Communication skills and ability to confidently communicate a point of view
  • Strong understanding of key client stakeholders/organization
  • Ability to quickly get mapped with Account team and gain understanding of Account Plan and key client and internal stakeholders
  • Proven experience in deal process – presales, solution and contract process
  • Escalation Management
  • Front ending and qualifying new opportunities. Be on the constant lookout for Up Selling/Cross Selling other offerings (Account Mining)
  • Well versed with the industry dynamics and knowledgeable about emerging trends

Qualifications

  • Bachelor’s Degree in any stream with 5-7 years of experience of project management/project advisory.
  • PMP/Masters will be an advantage
  • Salesforce Administrator certification is an advantage

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