Salesforce Business analyst

Responsibilities

  • Plan, control, and coordinate the development of Salesforce projects from the initial definition phase, taking the concepts and following through to a successful deployment
  • Map business processes and requirements
  • Create, design, and format functional and technical specification documentation including architecture
  • diagrams, process flows, and other information or processes needed to describe the requirements for development and QA.

  • Participate in meetings and projects with client staff, project managers, and developers to automate, upgrade, or expand functionalities that accomplish client requirements.
  • Configure minor client requirements without depending on the developers
  • Provide configuration expertise for validation and testing
  • Analyze and assist or perform data migration
  • Create test plans and scripts and manage User Acceptance Testing (UAT)
  • Identify major milestones and establish critical path within the project plan while monitoring and reporting progress toward milestones on a daily or weekly basis as required
  • Serve as liaison between the Consultant and Team members facilitating daily and weekly project review meetings
  • Monitor and adjust project schedules as needed to ensure timely delivery in line with client expectations, ensuring that tight schedules are met
  • Foster and maintain good relationships with IT colleagues, both internal and external
  • Perform additional duties as assigned
  • Demonstrate behaviors which are aligned with the organization’s desired culture and values

SKILLS

  • 3+ years of overall experience and 1 year in Salesforce.com
  • Driven by customer success with a team player attitude
  • Strong Analytical/Problem solving skills
  • Good knowledge in Agile or Scrum environments
  • Can participate/demonstrate work to client via presentation or orals to articulate developed SFDC features and can propose solutions.
  • Excellent interpersonal, analytical, and problem-solving skills
  • Ability to interact with all levels within an organization
  • Good expertise in MS Excel

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