Artificial Intelligence for ITSM
“A predictive model is only as good as the data you use to train it.”
Today’s industry average: 40% of the incidents are incorrectly assigned, 27% of the incidents have more than 1 hop. With more than 100 person-years of managing Service management, Cube84 has the expertise to correct the data and make your predictive intelligence, First Time Right
“Transformation is more about unlearning than learning.”
Engage Cube84 to get your Predictive Intelligence to learn the right things and improve the MTTR & CSAT.
“In God we trust, all others must bring data” – W. Edwards Deming
Nearly 30% of CIO spend is on software subscriptions, 37% of which are wasted (deployed but not used). 40% of the organizations moved public cloud workloads back to on-premise. Cube84 has the expertise and the ecosystem to deliver IT Operations from cradle to grave.
Discover – Identifying the right parameters to be discovered, ServiceNow Discovery, SCCM, and other monitoring tools integration
Analyze – Cube84’s Predictive Intelligence framework analyzes the accuracy and financial & technology worthiness of CI data
Report – Reporting framework, SNOW reporting inclution, Vivid Charts, Designer (ins.pi)
Tell us a problem on your ServiceNow and win an iPad!
Few winning problem statements…
A large technology giant based in Silicon Valley
I have 70K Configuration Items. But my discovery got 400K entries. How can I clean it up?
Mid sized media company based in NYC
Is it possible to show the storage mapped to servers?
Large retailer in Midwest, USA
We get few hundred Incidents tickets for one outage? How can I create Correlation?
Jeweler – Commercial customer of ServiceNow
My predictive intelligence keeps suggesting incorrect category and assignment group? How can I better train the system?
Mortgage company based in Minneapolis
I want to enable my Major Incident Management with list of potential changes which could have caused the outage? Can you help?
As a typical SMB attempting to launch Salesforce, with limited resources, the role of the implementation partner was critical. Cube84 was a strategic partner, process consultant and implementation expert. Conscious of my budget and resources, the Cube84 team worked through data integration, process design, documentation and finally user training. Overall, very happy with them and their approach to my initiative.
My experience with the Cube84 team was nothing short of phenomenal. We were implementing a CRM for the first time and the team made the process very smooth and easy for us. They are not only extremely knowledgeable but professional and responsive. There is no question that we will continue to use Cube84 moving forward.
We engaged CUBE84 for a complex Salesforce project that required us to migrate our internal processes, systems & historical data. They impressed with their hands on project management skills, and ability to quickly understand our business and processes. I would highly recommend Cube84 for any Sales cloud and Pardot implementation.
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