Case Study
Set up a user-friendly platform to streamline processes.
Significant data integrity issues were addressed by implementing intuitive UI and automated enrollment, resulting in increased overall productivity.
engagement type
Managed Services
product
Sales Cloud
industry
Education
CCA trains California’s largest network of long-term care workers, enhancing skills and accessibility to meet the growing needs of an aging population.
Overview
- Key Challenges: Fragmented tools and admin overload disrupted training.
- Key Solutions: Centralized LMS platform streamlined training, communication, and stipend eligibility.
- Key Results: Data-driven caregiver support, accurate stipends and reduced stress.
challenges
- High Administrative Burden: High student-to-trainer ratios, multilingual cohorts, and administrative overload caused inefficiency and stress for CCA trainers.
- Stipend Management Complexity: Manual stipend distribution based on completion criteria was error-prone and delayed caregiver financial aid.
- Limited Communication Channels: Trainers struggled to directly engage with caregivers due to fragmented communication tools.
- Attendance Tracking Inefficiencies: Manual attendance tracking limited real-time retention and engagement insights.
Solutions
- Comprehensive Learning Management: The LMS-style hub centralized scheduling, assignments, learner progress tracking, and knowledge checks while embedding quizzes for instant feedback directly within Salesforce.
- Streamlined Communication and Attendance: Integrated SMS, forms, and automated attendance records enhanced caregiver engagement and reduced absenteeism.
- Flexible Class Scheduling: Remedial and make-up classes ensured continued education credits (CEUs) and flexible attendance.
- Bulk Data Import: Automated CSV uploads standardized data processing and stipend eligibility.
Impact
- Training Efficiency: Reduced administrative workload enabled trainers to focus on high-impact caregiver engagement.
- Accurate Stipend Management: Real-time verification ensured seamless financial aid based on eligibility criteria.
- Reduced Trainer Stress: Streamlined processes relieved stress, allowing trainers to focus on teaching and supporting caregivers.
- Data-Driven Support: Quizzes and assessments informed adaptive, personalized learning paths, enabling targeted interventions for caregivers.
