Salesforce – Senior Business Analyst (Chennai, INDIA)

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Job Summary

The Senior Business Analyst role supports the organization by working with the client and development teams for eliciting, understanding and documenting business needs to determine and recommend the most optimal solution. Manage to tackle complex business challenges and solve them through business improvements. You will be responsible for directing the development and technical deployment activities.

Job Description

  • Responsible for facilitating requirements workshops and document detailed functional, technical, reporting & data requirements.

  • Lead and participate in discovery meetings with clients and map out the scope for projects that meet business needs.

  • Gather, create and document business requirements, data flow diagrams, process workflows, use case scenarios and functional design for development

  • Helps with configuration and setup, test case development, performance and load testing, and end-to-end functional/regression testing of projects

  • Provide primary point of contact for end-user support and provide input for training material
  • Project administration using JIRA or other support applications for ticket creation, user stories, epics, and sprint management
  • Develop and manage a detailed project scope, schedule and plan milestones, and updates using standard company tools
  • Supervise/Coordinate with technical team on projects, ensuring project execution is done as per deadlines
  • Provide project updates regularly to various stakeholders on progress of projects, risks and mitigation, and fiscal status.
  • Work with businesses to identify ways to improve process execution and achieve technological strategy

Required Technical & Professional Expertise

  • Overall industry experience of around 8+ years with 5+ years in Salesforce
  • You should have good experience in building and implementing Salesforce for client sales/support/marketing function
  • Good to have experience sales clouds, service clouds, community clouds, marketing clouds, Pardot
  • Assess and determine optimal solution to align business processes


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