Seamlessly integrate fragmented data into a unified Salesforce instance within a tight timeline, ensuring operational continuity.

Improved data integration and streamlined processes, resulting in a significant boost to monthly recurring revenue.

Engagement type

Staff Augmentation

Product

Sales Cloud, Experience Cloud, Commerce Cloud

Industry

Professional Services

A leading testing and certification service company for industry best practices and product testing. They provide service across the globe and they have set the market standards.

Overview

Key Challenges: Fragmented data, inconsistent standards, tight deadlines.
Key Solutions: Synchronized migration, standardized and automated processes.
Key Results: Migrated 11,000 accounts, ensured 100% continuity.

Challenges

Complex Implementation: Required dynamic image processing and price calculations on the Salesforce Commerce Cloud portal.
Integration Needs: Needed to integrate the Experience Cloud portal with AI-based image processing and custom pricing logic via Nanonets AI and LabWare.
Urgent Timeline: Six short weeks.
Unclear Requirements: Dependency on Amazon team led to unclear business scenarios and solutioning.
Evolving Processes: Constant adjustments needed due to changing business processes.

Solutions

Integrated Systems: Synchronized integrations across Nanonets and Labware for seamless operations.
Custom Development: Built custom features on the Salesforce Commerce Cloud LWR portal for seller onboarding and order processing.
Agile Delivery: Used agile methodology for incremental, timely solutions.
Incremental Solutions: Enabled business users to capture leads from new streams.
Custom Screens: Developed LWC-based dynamic screens for efficient order review in Salesforce.

Impact

New Business Stream: Enabled NSF to capture a new business stream through Amazon, significantly expanding market reach.
Monthly Revenue Boost: Achieved a notable increase in recurring revenue, significantly enhancing financial performance through the new business stream.
Flexible Processes: Established flexible business processes to manage both online ordering and payments, accommodating various user needs.
Enhanced Order Processing: Implemented an order process combining offline review with online payments via commerce carts, ensuring comprehensive and efficient order management.

Seamlessly integrate fragmented data into a unified Salesforce instance within a tight timeline, ensuring operational continuity.

Engagement type

Staff Augmentation

Product

Sales Cloud, Experience Cloud, Commerce Cloud

Industry

Professional Services

Overview

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