A three-year journey that expanded volunteer visibility, strengthened donor operations, and prepared the team for 2–3x future growth

Beyond The Surface Problem

GAHH needed more than system updates. They needed stability and clarity in how data flowed across programs, volunteers, and donations. The team wanted confidence that every hour, task, and contribution was captured in one place. They also believed that consistent reporting would strengthen community outreach and fundraising efforts.

Two mindset challenges shaped the work:

• The team had to shift from manual cleanup to structured, repeatable data processes.
• Staff needed simple, dependable workflows that matched how they actually worked

GAHH’s Objective

• Create a unified data environment across volunteers, donors, and programs
• Prepare for 2–3x organizational growth within three years
• Strengthen reporting to support leadership decisions and community storytelling

Here’s How We Did It:

The engagement began with foundational cleanup across NPSP, Experience Cloud structures, and volunteer data that stretched back several years. CUBE84 realigned objects, standardized field names, and helped the team move away from disconnected spreadsheets toward system-driven workflows.

Next, volunteer operations were modernized through the GetConnect setup. We configured onboarding workflows, aligned the Salesforce data model, and introduced a quarterly upload cycle that created reliable visibility into hours, participation, and trends. This gave staff a consistent routine and clear expectations each quarter.

CUBE84 modernized automation by migrating legacy rules into Salesforce Flows. System health checks uncovered gaps in data quality, integration errors, and inconsistent fiscal year settings. Each item was resolved through a series of sprint-based enhancements. Staff received focused training on reports, volunteer workflows, and GetConnect operations, helping them adopt new processes with confidence.

Throughout the engagement, CUBE84 provided structured managed services that resolved day-to-day issues, implemented incremental improvements, and kept the system aligned with ongoing program changes.

Transformation In Motion

GAHH now operates with a stable Salesforce NPSP environment that supports accurate volunteer reporting, donor visibility, and program tracking. Leadership can access reliable dashboards that reflect hours served, engagement trends, and fundraising patterns. Integrations run consistently, quarterly data cycles reduce manual effort, and the internal team uses Salesforce with more confidence.

These changes give GAHH a foundation strong enough to support its goal of doubling or tripling impact in the next three years.