Salesforce Project Manager
Responsibilities
Delivery Management
- Industry Domain Knowledge in at least one vertical
- Good to have experience with packaged applications and / or SaaS applications e.g. Salesforce, SIEBEL, SAP-CRM, MS Dynamics CRM etc.
- Effectively balance and prioritize multiple projects concurrently
- Strong Analytical/Problem solving skills
- Good understanding of Project Financials and key levers that influence profitability
- Manage delivery in multivendor environment
- Proven track record of managing project deliverables on time, under budget and quality
- Pro-active Risk and Escalation Management
- Understand various delivery frameworks e.g. Agile, CRP, Waterfall and propose utilization of the same
- Accountable for CSAT
Client Management
- Strong Communication skills and ability to confidently communicate a point of view
- Strong understanding of key client stakeholders/organization
- Ability to quickly get mapped with Account team and gain understanding of Account Plan and key client and internal stakeholders
- Proven experience in deal process – presales, solution and contract process
- Escalation Management
- Front ending and qualifying new opportunities. Be on the constant lookout for Up Selling/Cross Selling other offerings (Account Mining)
- Well versed with the industry dynamics and knowledgeable about emerging trends
Qualifications
- Bachelor’s Degree in any stream with 5-7 years of experience of project management/project advisory.
- PMP/Masters will be an advantage
- Salesforce Administrator certification is an advantage
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