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Case Study

HireDC: Managed Services & Estimated Project

Case Study

Optimize business processes

A one-stop solution for data collation replaced inefficient, manual Salesforce setup, boosting productivity and cutting turnaround time.

Engagement

Engagement type

Managed Services & Estimated Project
Product

Product

Sales & Experience Clouds
Industry

Industry

Non-Profit
HireDC is a non-profit, Good Samaritan organization that provides economic opportunities, education, recreation, health and well-being to those who are struggling in the Washington, D.C. area.

HireDC is a non-profit, Good Samaritan organization that provides economic opportunities, education, recreation, health and well-being to those who are struggling in the Washington, D.C. area.

Overview
  • Key Challenges: Inefficient, manual Salesforce setup
  • Key Solutions: One-stop solution for data collation
  • Key Impact: Boosted productivity, cut turnaround time
ChallengesChallenges
    • Suboptimal configuration of Salesforce and absence of basic automation
    • Original database was collated offline, and required manual online entry
    • High volunteer turnover rate, compounded by a discordant data model and an unintuitive UI
    • Management lacked insights into teams' KPIs & growth metrics due to absence of reports
SolutionsSolutions
    • Cleansed and custom-configured Salesforce instance
    • Integrated the onboarding documentation into Salesforce via a single Visualforce page
    • Built a custom Visualforce job matching functionality for HireDC’s contacts, with a tailormade notification system
    • Simplified training sessions for new joinees
ImpactImpact
    • Unified data management: Eliminated data loss, minimized errors, simplified report generation and improved visibility into KPIs
    • Significant rise in productivity: Improved efficiency, process flow, and data security, reduced turnaround times and streamlined training sessions

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